CUSTOMER CENTER

Phone: 0335 5533-300

PROBLEMS

with electricity / natural gas / district heating
Phone: 0335 5533-600

CUSTOMER CENTER

Karl-Marx-Straße 195
15230 Frankfurt (Oder)

Phone: 0335 5533-300
Email: service@stadtwerke-ffo.de

Opening hours

Mon, Wed, Fri: 9 a.m. – 2 p.m.
Tue, Thu: 9 a.m. – 6 p.m.

THE RIGHT GAS RATE FOR EVERYONE

FIND THE OPTIMAL GAS RATE FOR YOU!

Let us create a free, non-binding offer for you now.

BASIC AND SUBSTITUTE SUPPLY RATE FRANKFURT (ODER)

Stadtwerke Frankfurt (Oder) supplies the largest proportion of household customers with natural gas in the gas network of the city of Frankfurt (Oder) and is therefore the basic supplier of household and small commercial customers in this area in accordance with Section 36 (2) sentence 1 EnWG. The basic supply of household customers takes place at the prices and conditions below. We are required to supply energy at these prices. The prices for the basic supply apply to you if you as a customer have concluded a basic supply contract with us for the supply of natural gas in accordance with Section 2 I 1 GasGVV. A basic supply contract can also be concluded in another way, in which you, as the customer, use gas from the gas supply network of the general supply in accordance with Section 2 (2) sentence 1 GasGVV without having previously agreed on a separate rate.

The basic supply is legally anchored in the Energy Industry Act (EnWG) and in the Basic Gas Supply Ordinance (GasGVV).

The general and supplementary conditions that apply to the provision of basic and substitute care are published in our info center.

REPLACEMENT SUPPLY

The replacement supply represents protection for customers with low-pressure supply. It ensures that, for example, in the event of the insolvency of a supplier, customers will continue to be supplied (for 3 months by the basic supplier), so the customer has time to sign a new gas supply contract. Direct choice for the prices in the replacement supply is not possible, since the replacement supply is limited by law to 3 months and is therefore only of a transitional nature.

GENERAL PRICES FOR BASIC AND REPLACEMENT SUPPLY

    THE BENEFITS

    UNLIMITED CONTRACT PERIOD

    TERMINATION PERIOD 14 DAYS

    BONUS WHEN YOU GRANT DIRECT WITHDRAWAL AUTHORIZATION

    You can find more information at www.netztransparenz.de
    *Base price includes the fee for metering point operation for a conventional meter.

    INTERESTED?

    THEN GET IN TOUCH WITH US NOW

    Customer service team
    Phone: 0335 5533-300
    Email: service@stadtwerke-ffo.de

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    Stadtwerke Frankfurt (Oder) GmbH. All rights reserved.

    Kundencentrum am 26.05. & 27.05.2022 geschlossen

    Das Kundencentrum bleibt am 26.05. & 27.05.2022 geschlossen.

    Vertrags- und Kundendaten können jederzeit auch online über das Kundenportal verwaltet werden.

    Wir bitten um ihr Verständnis.
    Ihr Stadtwerke Team