CUSTOMER CENTER

Phone: 0335 5533-300

PROBLEMS

with electricity / natural gas / district heating
Phone: 0335 5533-600

CUSTOMER CENTER

Karl-Marx-Straße 195
15230 Frankfurt (Oder)

Phone: 0335 5533-300
Email: service@stadtwerke-ffo.de

Opening hours

Mon, Tue, Thu: 9 am – 6 pm
Wed, Fri: 9 am – 2 pm

Imprint

ACCORDING TO SECTION 5 TMG

Stadtwerke Frankfurt (Oder) GmbH
Karl-Marx-Straße 195
15230 Frankfurt (Oder)

MANAGING DIRECTOR

Torsten Röglin
District Court Frankfurt (Oder) HRB 2299
Sales tax identification number: DE 138998907

GENERAL CONTACT

Phone: 0335 5533-0
Fax: 0335 5533-113
Email: kontakt@stadtwerke-ffo.de

SUPERVISORY AUTHORITY

Ministry of Economy, Labor and Energy (MWAE)
Heinrich-Mann-Allee 107
14473 Potsdam

https://mwae.brandenburg.de/de/energieaufsicht/bb1.c.478789.de

SUPERVISORY AUTHORITY (FOR DATA PROTECTION)

The state commissioner for data protection and the right to view files
Stahnsdorfer Damm 77
14532 Kleinmachnow
Phone: 033203/356-0
Fax: 033203/356-49
Email: Poststelle@LDA.Brandenburg.de
www.LDA.Brandenburg.de

INFORMATION ON ONLINE DISPUTE RESOLUTION

The European Commission provides a platform for online dispute resolution between consumers and entrepreneurs (“ODR platform”). The ODR platform is used for the free settlement of out-of-court disputes arising from online sales contracts or online service contracts. Consumers can also use the ODR platform to receive free assistance in filing a consumer complaint about an online sales contract or online service contract, as well as for information about the procedures at consumer arbitration boards in the European Union. The ODR platform can be accessed under the following link: http://ec.europa.eu/consumers/odr/.

The municipal utilities are obliged to participate in the arbitration procedure of the arbitration board Energie eV. We are not prepared to participate in arbitration proceedings of other arbitration boards and do not take part in such proceedings.

INFORMATION ABOUT RIGHTS IN A DISPUTE RESOLUTION

Energy supply companies are obliged to respond to complaints from consumers within the meaning of Section 13 of the German Civil Code (consumers), in particular regarding the conclusion of a contract or the quality of the company’s services (consumer complaints), which concern the connection to the supply network, the supply of energy and the measurement of energy according to Section 111a EnWG within four weeks of receipt by the company Consumer complaints should be addressed to:

Stadtwerke Frankfurt (Oder) GmbH
Karl-Marx-Straße 195
15230 Frankfurt (Oder)
Phone: 0335 55 33-0 
Fax: 0335 55 33 -490
Email: service@stadtwerke-ffo.de.

A consumer is entitled to appeal to the arbitration board Energie e. V. (Arbitration Board) according to Section 111b EnWG to carry out an arbitration procedure if the company has not remedied the complaint within the processing period or has declared that it will not remedy the complaint. Section 14 (5) VSBG remains unaffected. The company is obliged to take part in the procedure at the arbitration board. Submitting a complaint to the arbitration board inhibits the statutory period of limitation in accordance with Section 204 (1) no. The right of those involved to appeal to the courts or to apply for other proceedings remains unaffected.

The contact details of the arbitration board are currently: Schlichtungsstelle Energie e.V., Friedrichstraße 133, 10117 Berlin, Phone: 030/2757240–0, Fax: 030/2757240–69,

Email: info@schlichtungsstelle-energie.de,
Homepage: www.schlichtungsstelle-energie.de.

General information from the Federal Network Agency on consumer rights in the electricity and gas sector is available from the Energy Consumer Service, Federal Network Agency, P.O. Box 8001, 53105 Bonn, Phone: 030/22480-500 or 01805/101000, Fax: 030/22480-323, Email: verbraucherservice-energie@bnetza.de.

RESPONSIBLE WITHIN THE MEANING OF SECTION 55 ABS 2 RSTV

Ms. Antje Bodsch
Communication and marketing
Email: antje.bodsch@stadtwerke-ffo.de

DATA PROCESSING

Harald Wolf
Phone: 0335 5533-517
Fax: 0335 5533-133
Email: harald.wolf@stadtwerke-ffo.de

Data protection
Legal notice

GRAPHIC & TECHNICAL IMPLEMENTATION

Seiring Design Werbeagentur GmbH
Josef-Gesing-Straße 10
15234 Frankfurt (Oder)
www.seiring.de

PICTURE CREDITS

Winfried Mausolf

Adobe Stock Images:

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