with electricity / natural gas / district heating
Phone: 0335 5533-600
Karl-Marx-Straße 195
15230 Frankfurt (Oder)
Mon, Fri: 9 a.m. – 2 p.m.
Closed on Wednesday
Tue, Thu: 9 a.m. – 6 p.m.
Please send questions or complaints regarding your energy supply to:
Stadtwerke Frankfurt (Oder) GmbH
Kundenservice
Karl-Marx-Straße 195
15230 Frankfurt (Oder)
You can reach our service center at:
Phone: (0335) 55 33 – 300
or send an email to:
service@stadtwerke-ffo.de.
We can also call you back if you like.
The Federal Network Agency’s consumer service for the electricity and gas sector provides you with information on the applicable law, your rights as a household customer and the dispute settlement procedure for the electricity and gas sectors.
Federal Network Agency for Electricity, Gas,
Telecommunications, Post and Railways
Consumer Service
P.O. Box 8001
53105 Bonn
Phone: 030 22 48-0500 oder 01805 10 10 00
(Mon – Fri 9 am – 3 pm,
14 cents/min from the German landline network,
Max. 42 cents/min from the cellular network)
Fax: 030 22 48-0323
Email: verbraucherservice-energie@bnetza.de
Consumers can apply for an arbitration procedure at the energy arbitration board. The prerequisite for this is that you have called our company’s customer service and no solution was found.
Schlichtungsstelle Energie e.V.
Friedrichstraße 133
10117 Berlin
Phone: 030 27 57-2400
Fax: 030 27 57-24069
Internet: www.schlichtungsstelle-energie.de
Email: info@schlichtungsstelle-energie.de
Phone: 0335 5533-300
Email: service@stadtwerke-ffo.de
Mon, Fri: 9 a.m. – 2 p.m.
Closed on Wednesday
Tue, Thu: 9 a.m. – 6 p.m.
Karl-Marx-Straße 195
15230 Frankfurt (Oder)
with electricity / natural gas / district heating
Phone: 0335 5533-600
Stadtwerke Frankfurt (Oder) GmbH. All rights reserved.