ENERGY ARBITRATION BODY
QUESTIONS OR COMPLAINTS
Please send questions or complaints regarding your energy supply to:
Stadtwerke Frankfurt (Oder) GmbH
15230 Frankfurt (Oder)
The Federal Network Agency’s consumer service for the electricity and gas sector provides you with information on the applicable law, your rights as a household customer and the dispute settlement procedure for the electricity and gas sectors.
Federal Network Agency for Electricity, Gas,
Telecommunications, Post and Railways
P.O. Box 8001
Phone: 030 22 48-0500 oder 01805 10 10 00
(Mon – Fri 9 am – 3 pm,
14 cents/min from the German landline network,
Max. 42 cents/min from the cellular network)
Fax: 030 22 48-0323
Consumers can apply for an arbitration procedure at the energy arbitration board. The prerequisite for this is that you have called our company’s customer service and no solution was found.