CUSTOMER CENTER

Phone: 0335 5533-300

PROBLEMS

with electricity / natural gas / district heating
Phone: 0335 5533-600

CUSTOMER CENTER

Karl-Marx-Straße 195
15230 Frankfurt (Oder)

Phone: 0335 5533-300
Email: service@stadtwerke-ffo.de

Opening hours

Mon, Tue, Thu: 9 am – 6 pm
Wed, Fri: 9 am – 2 pm

Data protection

INFORMATION ON DATA PROTECTION FOR CUSTOMERS OF STADTWERKE FRANKFURT (OR)

GENERAL

we,

Stadtwerke Frankfurt (Oder) GmbH
Karl-Marx Str. 195
15230 Frankfurt (Oder)

(hereinafter referred to as “we”) take the protection of your personal data and the associated privacy very seriously in good faith. We process your personal data in accordance with the applicable statutory data protection requirements for the purposes listed below. Below we inform you about the processing of your personal data in connection with our contractual relationship. In addition to contract data including your contact and billing data, data for the purpose of communication is also affected (personal data).

CONTROLLER RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

Stadtwerke Frankfurt (Oder) GmbH
Represented by the Managing Director Torsten Röglin
Karl-Marx-Straße 195
15230 Frankfurt (Oder)
Phone: 0335 55 33-0 
Fax: 0335 55 33-113
Email: kontakt@stadtwerke-ffo.de

PURPOSE OF THE DATA PROCESSING

In order to fulfill the existing contractual relationship, to prepare offers and to send you contract documents, we use your personal data in accordance with Art. 6 (1) (b) GDPR, as well as third parties or processors commissioned by us, provided that you have given this data to us when concluding the contract or communicated it in the course of the contractual relationship. We or third parties commissioned by us also collect further data in the course of the contractual relationship, such as your consumption data, for the purpose of carrying out the contractual relationship.

In addition, we use your personal data for information and advertising purposes. In the case of promotional advertising, we will contact you only through the communication channels to which you have consented, subject to postal delivery.  We use your data for the following purposes:

QUALITY CONTROL:

In order to continuously improve our services, our products and our service for you, we conduct surveys on your satisfaction, your willingness to recommend and experiences from your contractual relationship. New offers: If the existing contract with us ends, we will contact you to make you a new offer. In addition, we may also process your personal data to fulfill legal obligations such as inquiries from authorities. In this case, the respective legal regulations and Art. 6 (1) (c) GDPR serve as the legal basis for processing.

CREDIT CHECK

We can obtain information from credit agencies to check creditworthiness. Before concluding the contract, we obtain information about creditworthiness-relevant characteristics from credit agencies. The credit agency is currently the following company: SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. The information about creditworthiness-relevant factors can include hard negative features (insolvency, affidavit, detention order), soft negative features about non-contractual behavior on your part (e.g. non-payment of claims as described in the new version in Section 31 (2) BDSG) as well as probability values for assessing the credit risk (so-called scoring). You can find more information about Schufa’s activities online at www.schufa.de/datenschutz. You can find information on scoring at www.meineschufa.de/score.

STORAGE DURATION

We store your data for the period of the existing contract and delete it after the purpose no longer applies. If there are statutory retention periods, we are obliged to save the data until these periods have expired. After the statutory retention requirements, which arise primarily from commercial and tax law (in particular Section 147 AO and 257 HGB), we delete this data.

COOKIES

In some areas of the website, Stadtwerke Frankfurt (Oder) GmbH uses so-called cookies in order to be able to provide you with our services more individually. Cookies are identifiers that a web server can send to your computer in order to identify it for the duration of your visit. You can set your browser so that it informs you about the placement of cookies. The use of cookies then becomes transparent for you.

DATA TRANSFER TO THIRD COUNTRIES

Your personal data will not be passed on to third parties unless there is a legal obligation.

YOUR RIGHTS

INFORMATION, RECTIFICATION, ERASURE ETC.

We would be happy to provide you with information about whether and which personal data we have stored about you and to whom we may have passed it on. In accordance with the statutory provisions, you can assert the following additional rights: Rectification, erasure, restriction of processing (blocking for certain purposes) and data transfer.

RIGHT TO OBJECT TO DIRECT ADVERTISING, ETC.

If we process data on the basis of the so-called balancing of interests, you have the right to object to this processing at any time for reasons that arise from your particular situation. In particular, you have the right to object to processing for advertising purposes.

RIGHT OF REVOCATION

If you have given us separate consent to process your personal data, you can revoke this at any time. The legality of the processing of your data up to the point of revocation remains unaffected by a revocation.

QUESTIONS OR COMPLAINTS

The data protection officer is:
Markus Selent
datenschutz@stadtwerke-ffo.de

You can also contact a supervisory authority with a complaint at any time. You can choose to approach the supervisory authority that is locally responsible for you or the supervisory authority that is responsible for us. The supervisory authority responsible for us is:

The state commissioner for data protection and the right to view files

Stahnsdorfer Damm 77
14532 Kleinmachnow
Phone: 033203 356-0
Fax: 033203 356-49
Email: Poststelle@LDA.Brandenburg.de
www.LDA.Brandenburg.de

We are very pleased that you are interested in a job in our group of companies or that you have applied to our job advertisement. We would therefore like to inform you about how we process your personal data within the application process and inform you about your existing rights.

DATA COLLECTION AND DATA SOURCES

As part of the application process, we process all of the personal data you provide. This includes all components of your application documents such as contact details, curriculum vitae, cover letter, qualifications, in particular previous work experience, training, certificates, photo. This also includes your details about your desired salary, the type of employment you want and the earliest possible starting date. We also process the personal data that you transmit to us in the context of further application correspondence, as well as other records that we produce in the context of the applicant interviews. Please note that provision of your details is not mandatory (Art. 13 (2) (e) GDPR). However, the provision of the data is necessary for handling the application process and for concluding a contract with us at a later date.

PURPOSE OF THE DATA PROCESSING AND LEGAL BASIS

Your personal application data will only be processed to carry out our selection process and to fill vacant positions within our group of companies. The legal basis results from Art. 88 (1) GDPR in conjunction with Section 26 (1) BDSG. If an applicant is hired after successfully completing the application process, their application documents may continue to be processed in accordance with Section 26 (1) BDSG.

In the event that we are allowed to consider your application for other or future job advertisements in the group of companies, we ask for a note on or in your application.

We recommend the following formulation for your consent, which you can also formulate on a separate sheet:

I agree that the data that I submitted as part of this application process will also be stored in order to take me into account in further hiring decisions or to invite or inform me about a new selection process.

You give us your consent to process your data beyond the application process.

If your consent is given, the processing takes place in accordance with Section 26 BDSG in conjunction with Art. 7 GDPR and Art. (1) (a) GDPR.

We can also process personal data about you insofar as this relates to the assertion of legal claims from the application process. The legal basis results from Art. 6 (1) (f) GDPR. The legitimate interest in data processing results in particular from the requirement to provide proof within a possible procedure.

DATA RECIPIENT

In principle, only the HR management of Frankfurter Dienstleistungsholding GmbH and the respective company management as decision-makers have access to the application data. Appropriate supervisors may have access if it is a subject-specific position. Works councils and, if applicable, representatives of the severely disabled can also view the application documents on request. All those concerned are obliged to maintain confidentiality and are not allowed to pass on the data. Transfer to a third country does not take place.

DURATION OF PROCESSING

In principle, we store your personal data for the duration of the selection process, taking into account the period mentioned below, unless you have given us permission to store it for a longer period. Personal data is regularly deleted after the end of the selection process, but no later than 6 months after the end of the process. If you have given your consent to the processing of your data as part of other or future job advertisements or occupations in the group of companies, this personal data will only be processed until the end of the year following the year in which the application process ended or you submitted your unsolicited application to us.

RIGHTS RELATED TO DATA PROCESSING

We inform you about the existence of a right to information according to Art. 15 GDPR on vis-a-vis the controller regarding the data available about you as well as about a right to rectification according to Art. 16 GDPR or erasure according to Art. 17 GDPR, to restriction of processing according to Art. 18 GDPR and a right to object in accordance with Art. 21 GDPR to processing, and the right to data portability in accordance with Art. 20 GDPR.

If you have any further questions or complaints regarding the collection, processing, use, deletion or revocation of your consent, please contact the institutions named under sections 7 and 8.

OBJECTION OR REVOCATION OF CONSENT REGARDING THE PROCESSING OF YOUR DATA

If you have given your consent to the processing of your data, you can revoke your consent with Frankfurter Dienstleistungsholding GmbH, Karl-Marx-Str. 195, 15230 Frankfurt (Oder), by fax: 0335 5533-138 or by email: bewerbung@fdh-ffo.de. Such a revocation affects the permissibility of the processing of your personal data only after you have given it.

If we base the processing of your personal data on the weighing of interests, you can object to the processing. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust the data processing or show you our compelling reasons worthy of protection, on the basis of which we will continue processing.

RESPONSIBILE CONTROLLER

The controller responsible for processing your personal data is

Stadtwerke Frankfurt (Oder) GmbH
Karl-Marx-Str. 195
15230 Frankfurt (Oder)
Email: bewerbung@stadtwerke-ffo.de

The data protection officer is:
Markus Selent
datenschutz@stadtwerke-ffo.de

COMPLAINT

You can also contact a supervisory authority with a complaint at any time. You can choose to approach the supervisory authority that is locally responsible for you or the supervisory authority that is responsible for us. The supervisory authority responsible for us is:

The state commissioner for data protection and the right to view files

Stahnsdorfer Damm 77
14532 Kleinmachnow
Phone.: 033203 356-0
Fax: 033203 356-49
Email: Poststelle@LDA.Brandenburg.de
www.LDA.Brandeburg.de 

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Stadtwerke Frankfurt (Oder) GmbH. All rights reserved.

Kundencentrum bleibt geschlossen

Zum Schutz unserer Kunden und der Stadtwerke-Mitarbeiter, bleibt das Kundencentrum der Stadtwerke in den Lenné Passagen bis auf Weiteres geschlossen.

Natürlich können Sie auch weiterhin gern die kontaktlosen Kommunikationswege nutzen:

Telefon: 0335 / 55 33-300
E-Mail: service@stadtwerke-ffo.de