CUSTOMER CENTER

Phone: 0335 5533-300

PROBLEMS

with electricity / natural gas / district heating
Phone: 0335 5533-600

CUSTOMER CENTER

Karl-Marx-Straße 195
15230 Frankfurt (Oder)

Phone: 0335 5533-300
Email: service@stadtwerke-ffo.de

Opening hours

Mon, Wed, Fri: 9 a.m. – 2 p.m.
Tue, Thu: 9 a.m. – 6 p.m.

Data protection

INFORMATION ON DATA PROTECTION FOR CUSTOMERS OF STADTWERKE FRANKFURT (OR)

GENERAL

we,

Stadtwerke Frankfurt (Oder) GmbH
Karl-Marx Str. 195
15230 Frankfurt (Oder)

(hereinafter referred to as “we”) take the protection of your personal data and the associated privacy very seriously in good faith. We process your personal data in accordance with the applicable statutory data protection requirements for the purposes listed below. Below we inform you about the processing of your personal data in connection with our contractual relationship. In addition to contract data including your contact and billing data, data for the purpose of communication is also affected (personal data).

CONTROLLER RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

Stadtwerke Frankfurt (Oder) GmbH
Represented by the Managing Director Torsten Röglin
Karl-Marx-Straße 195
15230 Frankfurt (Oder)
Phone: 0335 55 33-0 
Fax: 0335 55 33-113
Email: kontakt@stadtwerke-ffo.de

PURPOSE OF THE DATA PROCESSING

In order to fulfill the existing contractual relationship, to prepare offers and to send you contract documents, we use your personal data in accordance with Art. 6 (1) (b) GDPR, as well as third parties or processors commissioned by us, provided that you have given this data to us when concluding the contract or communicated it in the course of the contractual relationship. We or third parties commissioned by us also collect further data in the course of the contractual relationship, such as your consumption data, for the purpose of carrying out the contractual relationship.

In addition, we use your personal data for information and advertising purposes. In the case of promotional advertising, we will contact you only through the communication channels to which you have consented, subject to postal delivery.  We use your data for the following purposes:

QUALITY CONTROL:

In order to continuously improve our services, our products and our service for you, we conduct surveys on your satisfaction, your willingness to recommend and experiences from your contractual relationship. New offers: If the existing contract with us ends, we will contact you to make you a new offer. In addition, we may also process your personal data to fulfill legal obligations such as inquiries from authorities. In this case, the respective legal regulations and Art. 6 (1) (c) GDPR serve as the legal basis for processing.

CREDIT CHECK

We can obtain information from credit agencies to check creditworthiness. Before concluding the contract, we obtain information about creditworthiness-relevant characteristics from credit agencies. The credit agency is currently the following company: SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. The information about creditworthiness-relevant factors can include hard negative features (insolvency, affidavit, detention order), soft negative features about non-contractual behavior on your part (e.g. non-payment of claims as described in the new version in Section 31 (2) BDSG) as well as probability values for assessing the credit risk (so-called scoring). You can find more information about Schufa’s activities online at www.schufa.de/datenschutz. You can find information on scoring at www.meineschufa.de/score.

STORAGE DURATION

We store your data for the period of the existing contract and delete it after the purpose no longer applies. If there are statutory retention periods, we are obliged to save the data until these periods have expired. After the statutory retention requirements, which arise primarily from commercial and tax law (in particular Section 147 AO and 257 HGB), we delete this data.

COOKIES

In some areas of the website, Stadtwerke Frankfurt (Oder) GmbH uses so-called cookies in order to be able to provide you with our services more individually. Cookies are identifiers that a web server can send to your computer in order to identify it for the duration of your visit. You can set your browser so that it informs you about the placement of cookies. The use of cookies then becomes transparent for you.

DATA TRANSFER TO THIRD COUNTRIES

Your personal data will not be passed on to third parties unless there is a legal obligation.

YOUR RIGHTS

INFORMATION, RECTIFICATION, ERASURE ETC.

We would be happy to provide you with information about whether and which personal data we have stored about you and to whom we may have passed it on. In accordance with the statutory provisions, you can assert the following additional rights: Rectification, erasure, restriction of processing (blocking for certain purposes) and data transfer.

RIGHT TO OBJECT TO DIRECT ADVERTISING, ETC.

If we process data on the basis of the so-called balancing of interests, you have the right to object to this processing at any time for reasons that arise from your particular situation. In particular, you have the right to object to processing for advertising purposes.

RIGHT OF REVOCATION

If you have given us separate consent to process your personal data, you can revoke this at any time. The legality of the processing of your data up to the point of revocation remains unaffected by a revocation.

QUESTIONS OR COMPLAINTS

The data protection officer is:
Markus Selent
datenschutz@stadtwerke-ffo.de

You can also contact a supervisory authority with a complaint at any time. You can choose to approach the supervisory authority that is locally responsible for you or the supervisory authority that is responsible for us. The supervisory authority responsible for us is:

The state commissioner for data protection and the right to view files

Stahnsdorfer Damm 77
14532 Kleinmachnow
Phone: 033203 356-0
Fax: 033203 356-49
Email: Poststelle@LDA.Brandenburg.de
www.LDA.Brandenburg.de

The Stadtwerke Frankfurt (Oder) GmbH, Karl-Marx Str. 195, 15230 Frankfurt (Oder), (hereinafter referred to as “we”) inform you below about the processing of your personal data in connection with the establishment, implementation and termination of our customer contracts, in particular energy supply contracts and the associated rights. You can also find our Data Protection Information at www.stadtwerke-ffo.de/datenschutzerklaerung.

Definition of personal data

Personal data within the meaning of this data protection information (Art. 4 No. 1 GDPR) is all information that is related to your person. These are in particular your contract data including your contact details, your billing data and the data for communication with you (“personal data”).

Content, purposes and legal basis of data processing

  1. Use of your data to establish, implement and terminate a contractual relationship (Art. 5 Para. 1 (c), Article 6 Para. 1 (b) GDPR)

In order to fulfil the existing contractual relationship, to create offers and to send you contractual documents and to terminate the existing contractual relationship and to enable you to terminate the contract within the scope of § 312k BGB [the German Civil Code], we, as well as third parties or processors commissioned by us, process the following data from you, provided that you informed us of this upon conclusion of the contract or in the course of the contractual relationship: these data are in particular

  • Name
  • Company, registration court, registration number
  • Address
  • Phone number and email address
  • Bank data (IBAN, bank, account holder) and payment information (sales data in payment transactions)
  • Information on consumption and metering points (meter number with meter reading, contract account, consumption, address, market location and metering location ID), information on/from the upstream supplier (for energy supply contracts)
  • Information on the start of supply and contract
  • Furthermore, we or third parties commissioned by us collect further data in the course of the contractual relationship, such as your consumption data, for the purpose of implementing the contractual relationship (in the case of energy supply contracts).
  • Documentation of the termination including the date and time of submission if the termination button is used in accordance with § 312k BGB.

2. Data processing based on our legitimate interests Art. 6 Para. 1 (f) GDPR)

Promotional address by post

The aim is to establish, maintain and evaluate customer relationships with you and to offer you relevant and optimized products and services from our company. We have a legitimate interest in this within the meaning of Art. 6 Para. 1 (f) GDPR.

We only use your data for the following purposes without your separate, express consent:

  • for our own business interests,
  • to advise and support you as our customer for the needs-based design of our products and services and for advertising by post.

Credit Check Provisions

Stadtwerke can obtain information from credit agencies for credit checks. For this purpose, before concluding the contract, we obtain information about creditworthiness-related characteristics from credit agencies. The credit agencies are currently the following companies:

Creditreform Berlin Brandenburg Wolfram GmbH & Co. KG
GSt. Frankfurt (Oder)
Sophienstr. 26
15230 Frankfurt (Oder)

The information about creditworthiness-relevant features can be hard negative features (insolvency, affidavit, arrest warrant), soft negative features about non-contractual behaviour on your part (e.g. non-payment of claims in the cases described in § 31 Para. 2 BDSG [the German Federal Act on Personal Data Protection]) as well as probability values for assessing the credit risk (so-called scoring).

Data processing for legal prosecution

We process your personal data to pursue and defend against legal claims and to prepare them. For this purpose, we also process your date of birth, which you have voluntarily provided to us.

3. Data use based on your consent Art. 6 Para. 1 (a) GDPR

Promotional approach by e-mail and telephone

In the case of an advertising approach, we will only contact you via the communication channels to which you have consented, subject to the postal dispatch. For this we use your data for the following purposes:

Quality assurance:

In order to continuously improve our performance, our products and our service for you, we conduct surveys to determine your satisfaction.

New offers:

If you have given us your consent, we would like to inform you about our own products and services in connection with electricity and/or gas supply by telephone and/or email in the future, even beyond our contractual relationship.

Direct Debit

If you have given us a corresponding SEPA direct debit mandate, we will use your bank details. We use this direct debit mandate to collect outstanding amounts in accordance with the contractual agreements.

Obligation to provide the data

The provision of your name, address, company data, e-mail contact, consumption and meter data (for energy supply contracts) and preferred payment method is mandatory. If you do not provide us with this information, a contractual relationship will not be concluded. All other data is voluntary.

Storage duration

If your personal data is processed for the purpose of executing the contract, we will store your data for the period of the existing contract and delete it after the purpose has ceased to exist and the statute of limitations has been complied with.

If your personal data is processed within the scope of our legitimate interests, we will process your data as long as our interests exist and your conflicting interests do not outweigh them or there is an effective objection to the processing.

If we process your data on the basis of consent, the processing will take place within the validity of this consent. If the validity ends or you revoke your consent, the data will be deleted if there is no other legal basis for the storage.

If there are statutory retention periods, we are obliged to store the data until the expiry of these periods. After expiry of the statutory storage obligations, which primarily result from commercial and tax law (in particular Sections 147 AO [the German Tax Ordinance] and 257 HGB [the German Commercial Code]), we delete this data again.

Data transfers in to third countries

Your personal data will not be passed on to third parties unless there is a legal obligation or you have consented to the transfer.

Recipients and categories of recipients

If justified by law or as part of order processing, we pass on personal data to companies in our group or to external data recipients:

  • Group companies for the execution of your contract and for ongoing reporting,
  • Sales partners and service providers for the targeted approach on the conclusion, for the implementation and immediately after the termination of the contract as well as for commission processing,
  • Credit agencies and scoring providers for credit reports, registrations and to assess credit risk,
  • Network operators, metering point operators and service providers for delivery and billing within the framework of energy supply contracts. This also applies to economically sensitive information within the meaning of § 6 EnWG [the German Act on Energy Management],
  • Credit institutions and providers of payment services for billing and processing of payments,
  • IT service provider to maintain our IT infrastructure,
  • Public institutes in special/justified cases (e.g. social insurance institutions, tax authorities, supervisory authorities),
  • Debt collection service providers and lawyers to collect existing receivables and enforce claims in court. If, in the event of collection, personal data (customer contact data, payment and consumption point data and data on the claim) is transmitted to a collection service provider, we will inform you in advance of the intended transmission.

Data Source

We process personal data that we have received from you as part of our business relationships. Insofar as it is necessary for the provision of our services, we process personal data that we obtain from publicly accessible sources (e.g. Internet, commercial and association registers) or that we receive from other companies within our group or from other third parties (a credit agency, address service provider or housing companies) are authorized to be transmitted.

Your rights

You have the right to information (Article 15 GDPR), rectification (Article 16 GDPR), erasure (Article 17 GDPR), restriction of processing (Article 18 GDPR), data portability (Article 20 GDPR) and objection to the Processing (Article 21 GDPR). Please contact us if you wish to exercise these rights.

You can give your consent i.S.d. Art. 6 Para. 1 letter a GDPR or Art. 9 Para. 2 letter a GDPR revoked at any time with effect for the future. This does not affect the legality of the data processing that took place up to your revocation.

If you believe that the processing of your personal data violates existing data protection regulations, you can complain to a supervisory authority without prejudice to other legal remedies. In particular, you can address the complaint to a supervisory authority in the member state of your place of residence, your place of work or the place of the alleged infringement.

The supervisory authority responsible for us is:

the State representative for data protection and for the right to inspect files

Stahnsdorfer Damm 77
14532 Kleinmachnow
Telephone: (033203) 356-0

Responsible for the processing of your personal data

Stadtwerke Frankfurt (Oder) GmbH
represented by the managing director Torsten Röglin
Karl-Marx-Strasse 195
15230 Frankfurt (Oder)
Telephone: (0335) 55 33-0
Fax: (0335) 55 33-113
E-Mail: kontakt@stadtwerke-ffo.de

Data protection officer is:

Lawyer Markus Selent
datenschutz@stadtwerke-ffo.de

 

We are very pleased that you are interested in a job in our group of companies or that you have applied to our job advertisement. We would therefore like to inform you about how we process your personal data within the application process and inform you about your existing rights.

DATA COLLECTION AND DATA SOURCES

As part of the application process, we process all of the personal data you provide. This includes all components of your application documents such as contact details, curriculum vitae, cover letter, qualifications, in particular previous work experience, training, certificates, photo. This also includes your details about your desired salary, the type of employment you want and the earliest possible starting date. We also process the personal data that you transmit to us in the context of further application correspondence, as well as other records that we produce in the context of the applicant interviews. Please note that provision of your details is not mandatory (Art. 13 (2) (e) GDPR). However, the provision of the data is necessary for handling the application process and for concluding a contract with us at a later date.

PURPOSE OF THE DATA PROCESSING AND LEGAL BASIS

Your personal application data will only be processed to carry out our selection process and to fill vacant positions within our group of companies. The legal basis results from Art. 88 (1) GDPR in conjunction with Section 26 (1) BDSG. If an applicant is hired after successfully completing the application process, their application documents may continue to be processed in accordance with Section 26 (1) BDSG.

In the event that we are allowed to consider your application for other or future job advertisements in the group of companies, we ask for a note on or in your application.

We recommend the following formulation for your consent, which you can also formulate on a separate sheet:

I agree that the data that I submitted as part of this application process will also be stored in order to take me into account in further hiring decisions or to invite or inform me about a new selection process.

You give us your consent to process your data beyond the application process.

If your consent is given, the processing takes place in accordance with Section 26 BDSG in conjunction with Art. 7 GDPR and Art. (1) (a) GDPR.

We can also process personal data about you insofar as this relates to the assertion of legal claims from the application process. The legal basis results from Art. 6 (1) (f) GDPR. The legitimate interest in data processing results in particular from the requirement to provide proof within a possible procedure.

DATA RECIPIENT

In principle, only the HR management of Frankfurter Dienstleistungsholding GmbH and the respective company management as decision-makers have access to the application data. Appropriate supervisors may have access if it is a subject-specific position. Works councils and, if applicable, representatives of the severely disabled can also view the application documents on request. All those concerned are obliged to maintain confidentiality and are not allowed to pass on the data. Transfer to a third country does not take place.

DURATION OF PROCESSING

In principle, we store your personal data for the duration of the selection process, taking into account the period mentioned below, unless you have given us permission to store it for a longer period. Personal data is regularly deleted after the end of the selection process, but no later than 6 months after the end of the process. If you have given your consent to the processing of your data as part of other or future job advertisements or occupations in the group of companies, this personal data will only be processed until the end of the year following the year in which the application process ended or you submitted your unsolicited application to us.

RIGHTS RELATED TO DATA PROCESSING

We inform you about the existence of a right to information according to Art. 15 GDPR on vis-a-vis the controller regarding the data available about you as well as about a right to rectification according to Art. 16 GDPR or erasure according to Art. 17 GDPR, to restriction of processing according to Art. 18 GDPR and a right to object in accordance with Art. 21 GDPR to processing, and the right to data portability in accordance with Art. 20 GDPR.

If you have any further questions or complaints regarding the collection, processing, use, deletion or revocation of your consent, please contact the institutions named under sections 7 and 8.

OBJECTION OR REVOCATION OF CONSENT REGARDING THE PROCESSING OF YOUR DATA

If you have given your consent to the processing of your data, you can revoke your consent with Frankfurter Dienstleistungsholding GmbH, Karl-Marx-Str. 195, 15230 Frankfurt (Oder), by fax: 0335 5533-138 or by email: bewerbung@fdh-ffo.de. Such a revocation affects the permissibility of the processing of your personal data only after you have given it.

If we base the processing of your personal data on the weighing of interests, you can object to the processing. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will examine the situation and either stop or adjust the data processing or show you our compelling reasons worthy of protection, on the basis of which we will continue processing.

RESPONSIBILE CONTROLLER

The controller responsible for processing your personal data is

Stadtwerke Frankfurt (Oder) GmbH
Karl-Marx-Str. 195
15230 Frankfurt (Oder)
Email: bewerbung@stadtwerke-ffo.de

The data protection officer is:
Markus Selent
datenschutz@stadtwerke-ffo.de

COMPLAINT

You can also contact a supervisory authority with a complaint at any time. You can choose to approach the supervisory authority that is locally responsible for you or the supervisory authority that is responsible for us. The supervisory authority responsible for us is:

The state commissioner for data protection and the right to view files

Stahnsdorfer Damm 77
14532 Kleinmachnow
Phone.: 033203 356-0
Fax: 033203 356-49
Email: Poststelle@LDA.Brandenburg.de
www.LDA.Brandeburg.de 

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