CUSTOMER CENTER

Phone: 0335 5533-300

PROBLEMS

with electricity / natural gas / district heating
Phone: 0335 5533-600

CUSTOMER CENTER

Karl-Marx-Straße 195
15230 Frankfurt (Oder)

Phone: 0335 5533-300
Email: service@stadtwerke-ffo.de

Opening hours

Mon, Tue, Thu: 9 am – 6 pm
Wed, Fri: 9 am – 2 pm

Data protection

INFORMATION ON DATA PROTECTION FOR CUSTOMERS OF STADTWERKE FRANKFURT (OR)

GENERAL

we,

Stadtwerke Frankfurt (Oder) GmbH
Karl-Marx Str. 195
15230 Frankfurt (Oder)

(hereinafter referred to as “we”) take the protection of your personal data and the associated privacy very seriously in good faith. We process your personal data in accordance with the applicable statutory data protection requirements for the purposes listed below. Below we inform you about the processing of your personal data in connection with our contractual relationship. In addition to contract data including your contact and billing data, data for the purpose of communication is also affected (personal data).

CONTROLLER RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA

Stadtwerke Frankfurt (Oder) GmbH
Represented by the Managing Director Torsten Röglin
Karl-Marx-Straße 195
15230 Frankfurt (Oder)
Phone: 0335 55 33-0 
Fax: 0335 55 33-113
Email: kontakt@stadtwerke-ffo.de

PURPOSE OF THE DATA PROCESSING

In order to fulfill the existing contractual relationship, to prepare offers and to send you contract documents, we use your personal data in accordance with Art. 6 (1) (b) GDPR, as well as third parties or processors commissioned by us, provided that you have given this data to us when concluding the contract or communicated it in the course of the contractual relationship. We or third parties commissioned by us also collect further data in the course of the contractual relationship, such as your consumption data, for the purpose of carrying out the contractual relationship.

In addition, we use your personal data for information and advertising purposes. In the case of promotional advertising, we will contact you only through the communication channels to which you have consented, subject to postal delivery.  We use your data for the following purposes:

QUALITY CONTROL:

In order to continuously improve our services, our products and our service for you, we conduct surveys on your satisfaction, your willingness to recommend and experiences from your contractual relationship. New offers: If the existing contract with us ends, we will contact you to make you a new offer. In addition, we may also process your personal data to fulfill legal obligations such as inquiries from authorities. In this case, the respective legal regulations and Art. 6 (1) (c) GDPR serve as the legal basis for processing.

CREDIT CHECK

We can obtain information from credit agencies to check creditworthiness. Before concluding the contract, we obtain information about creditworthiness-relevant characteristics from credit agencies. The credit agency is currently the following company: SCHUFA Holding AG, Kormoranweg 5, 65201 Wiesbaden. The information about creditworthiness-relevant factors can include hard negative features (insolvency, affidavit, detention order), soft negative features about non-contractual behavior on your part (e.g. non-payment of claims as described in the new version in Section 31 (2) BDSG) as well as probability values for assessing the credit risk (so-called scoring). You can find more information about Schufa’s activities online at www.schufa.de/datenschutz. You can find information on scoring at www.meineschufa.de/score.

STORAGE DURATION

We store your data for the period of the existing contract and delete it after the purpose no longer applies. If there are statutory retention periods, we are obliged to save the data until these periods have expired. After the statutory retention requirements, which arise primarily from commercial and tax law (in particular Section 147 AO and 257 HGB), we delete this data.

COOKIES

In some areas of the website, Stadtwerke Frankfurt (Oder) GmbH uses so-called cookies in order to be able to provide you with our services more individually. Cookies are identifiers that a web server can send to your computer in order to identify it for the duration of your visit. You can set your browser so that it informs you about the placement of cookies. The use of cookies then becomes transparent for you.

DATA TRANSFER TO THIRD COUNTRIES

Your personal data will not be passed on to third parties unless there is a legal obligation.

YOUR RIGHTS

INFORMATION, RECTIFICATION, ERASURE ETC.

We would be happy to provide you with information about whether and which personal data we have stored about you and to whom we may have passed it on. In accordance with the statutory provisions, you can assert the following additional rights: Rectification, erasure, restriction of processing (blocking for certain purposes) and data transfer.

RIGHT TO OBJECT TO DIRECT ADVERTISING, ETC.

If we process data on the basis of the so-called balancing of interests, you have the right to object to this processing at any time for reasons that arise from your particular situation. In particular, you have the right to object to processing for advertising purposes.

RIGHT OF REVOCATION

If you have given us separate consent to process your personal data, you can revoke this at any time. The legality of the processing of your data up to the point of revocation remains unaffected by a revocation.

QUESTIONS OR COMPLAINTS

The data protection officer is:
Markus Selent
Raumerstraße 23
10437 Berlin

datenschutz@stadtwerke-ffo.de
selent@point-of-law.de 

You can also contact a supervisory authority with a complaint at any time. You can choose to approach the supervisory authority that is locally responsible for you or the supervisory authority that is responsible for us. The supervisory authority responsible for us is:

The state commissioner for data protection and the right to view files

Stahnsdorfer Damm 77
14532 Kleinmachnow
Phone: 033203 356-0
Fax: 033203 356-49
Email: Poststelle@LDA.Brandenburg.de
www.LDA.Brandenburg.de

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Stadtwerke Frankfurt (Oder) GmbH. All rights reserved.